Clients & their staff who are registered in our system through the Client Portal will be able to open support tickets directly (including any attachments related to their issue) using our main ticketing address:
ticket@globalsupport.ca
Please remind all staff to manually remove their email signatures when opening or responding to tickets. This helps the system avoid processing unnecessary links embedded in signatures.
Providing a clear subject line and a detailed description will assist our team in investigating issues more efficiently and communicating more effectively with users.
Administrators / Users on the portal (not contacts) will automatically receive copies of all tickets and responses from our team. This allows them to monitor activity, evaluate ongoing issues, and ultimately strengthen and improve the IT infrastructure of your firm.
